Shipping & Returns
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The shipping time frames are based off your country of origin. Please use the time frames listed below as guides. In most cases delivery times are much quicker, however we factor in potential delays into those timeframes due to uncertain global logistics due to Covid-19. Also processing can take 1-5 days. In most instances we ship the next day.
COUNTRY AND SHIPPING ESTIMATIONS
- United States - 10-20 Days
- United Kingdom - 6-20 Days
- Australia - 15-25 Days
- New Zealand - 12-25 Days
- Canada - 10-20 Days
- Western Europe - 10-20 Days
- Rest of the World - 10-40 Days
DO YOU PROVIDE TRACKING?Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking information within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
CAN I CANCEL MY ORDER?
Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.
Please make sure to provide the correct shipping address. Stretchy Sunnies can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
HOW DO I TRACK MY ORDER?
You can track your order once it has been shipped by clicking HERE
30 DAY MONEY BACK GUARANTEE
Here at StretchySunnies we offer a 30 day money back guarantee that entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.
Returns will be accepted within 30 days of delivery. To initiate please contact us via our contact form and we will be in contact in less than 24 hours. Or you can email us as email@example.com
We stand by our claims and our "Guaranteed not to break or your money back" Is valid within the first 30 days of delivery of your StretchySunnies™. Anytime within that timeframe if you damage or break StretchySunnies™, email us at firstname.lastname@example.org and we will issue you a full refund or if preferred a free replacement.